Terms and conditions - cancellation policy
Payment within 30 days of invoice
• All cancellations and transfer requests must be made in writing.
• Customer name changes can be made at any time without charge, except for the Level 3 Award in Automotive Refrigerant Handling (F-Gas) course, where there will be a £25.00 fee.
• Any incorrect spelling of candidates’ names, or information where the customer is at fault, will incur a £25.00 fee.
• Where a customer cancels their place on the course, or requests to transfer to an alternative course or date, the full cost of the course will be due, unless notice specified below is given prior to course start date:
More than 4 weeks’ notice No Charge
4 weeks’ notice 30% of the cost
2-3 weeks’ notice 50% of the cost
1 - 2 weeks’ notice 75% of the cost
Less than 1 week's notice 100% of the cost
Refunds of monies paid will be made to customers if:
1. Vehicle Technology Solutions (VTS) cancels the course and does not offer an alternative date.
2. There are individual exceptional circumstances where the customer cannot attend.
3. A complaint is upheld.
Other:
• Where the customer is to provide a venue and/or equipment, VTS reserves the right to verify its suitability.
• VTS reserves the right to provide a substitute trainer should the nominated trainer become unavailable.
• VTS reserves the right to reschedule any commercial programme where minimum numbers of candidates are required and not achieved.
• VTS reserves the right to charge for a certificate copy if lost.
• Where any candidates want to transfer courses, VTS will charge £25.
• All cancellations and transfer requests must be made in writing.
• Customer name changes can be made at any time without charge, except for the Level 3 Award in Automotive Refrigerant Handling (F-Gas) course, where there will be a £25.00 fee.
• Any incorrect spelling of candidates’ names, or information where the customer is at fault, will incur a £25.00 fee.
• Where a customer cancels their place on the course, or requests to transfer to an alternative course or date, the full cost of the course will be due, unless notice specified below is given prior to course start date:
More than 4 weeks’ notice No Charge
4 weeks’ notice 30% of the cost
2-3 weeks’ notice 50% of the cost
1 - 2 weeks’ notice 75% of the cost
Less than 1 week's notice 100% of the cost
Refunds of monies paid will be made to customers if:
1. Vehicle Technology Solutions (VTS) cancels the course and does not offer an alternative date.
2. There are individual exceptional circumstances where the customer cannot attend.
3. A complaint is upheld.
Other:
• Where the customer is to provide a venue and/or equipment, VTS reserves the right to verify its suitability.
• VTS reserves the right to provide a substitute trainer should the nominated trainer become unavailable.
• VTS reserves the right to reschedule any commercial programme where minimum numbers of candidates are required and not achieved.
• VTS reserves the right to charge for a certificate copy if lost.
• Where any candidates want to transfer courses, VTS will charge £25.